Great Service

5

10 May 2023 , William H (Byron Center, )

What an Amazing Company! Casey the Spring fixer was Amazing also a fair price…..

Great service

5

27 April 2023 , Sharon L (Belmont, )

We have used Bouma Bros for our garage doors and opener since we moved into our house 40 years ago. They are great in response time and wonderful service provided. There has never been an issue where… Read more We have used Bouma Bros for our garage doors and opener since we moved into our house 40 years ago. They are great in response time and wonderful service provided. There has never been an issue where we were dissatisfied. We would not use anyone else for garage door issues. They are awesome

Fast, Friendy & Affordable

5

06 April 2023 , Randy P (Grand Rapids, )

Great locally owned business with exceptional customer service and workmanship. Highly recommended and plan to use Bouma Brothers when the time comes to replace my opener.

Wonderful Service

5

06 March 2023 , Sharon H (Grandville, )

We set up a service call on line on a Saturday, Monday morning received a return call and by 11:30 Monday a service representative repaired our garage door. Very very pleased with both the… Read more We set up a service call on line on a Saturday, Monday morning received a return call and by 11:30 Monday a service representative repaired our garage door. Very very pleased with both the professionalism and service work.

Emergency Garage Door Repair

5

23 January 2023 , Dave W (Ada, )

The torsion spring on our garage door broke on Saturday morning, effectively trapping our cars in the garage. I called Bouma on Monday morning at 7:40 am and the spring was replaced and garage door… Read more The torsion spring on our garage door broke on Saturday morning, effectively trapping our cars in the garage. I called Bouma on Monday morning at 7:40 am and the spring was replaced and garage door functioning by 11:15 am. The service was awesome and Casey, the installer, was friendly, professional and helpful.

poor customer service

1

05 December 2022 , james r (Greenville, )

Called them to repair or replace a 16x10 garage door , a tech came and looked at the door and that was the last I heard from them. No calls, no emails. I called them 3 times and all I got were… Read more Called them to repair or replace a 16x10 garage door , a tech came and looked at the door and that was the last I heard from them. No calls, no emails. I called them 3 times and all I got were excuses. its a 4 year old door and it was not cheap. I guess they have better things to do than work.

Company response:

Hello James, I apologize that you had a bad experience. We are a small locally owned family business and we pride ourselves on excellent customer service. We have several techs on the road everyday and several people in the office taking calls. I don't see that we have done any work for a James Rouse from Greenville. I would love to have a phone number or address so I could remedy the problem. My name is Ben, Please give me a call at 616-452-4704. I hope you give us a chance to straighten this out. Thanks!

Rating Summary