Rating Summary

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Garaga 16 x7 door

5
04 May 2018 , James M (Byron Center, MI)

Very pleased. Really updates the front of the house.
Ben - are extra controllers available? If so, at what cost each?

Company response:

Thanks for the review James! You can absolutely get more remotes,they are $30 each or you can get a wireless keypad for $47.50. Thanks James!

Not the quality I was expecting

3
15 April 2018 , A J (Ada, MI)

The product that repacled my broken opener seems cheaply made and much slower than my 20 year old unit. My biggest issue here? I called the office 2 times wanting to know if I could get a different… Read more The product that repacled my broken opener seems cheaply made and much slower than my 20 year old unit. My biggest issue here? I called the office 2 times wanting to know if I could get a different brand put on and was ignored. I will not do business with a place that cannot find the time to respond to legitimate concerns. I doubt this unit will last 5 years. I’m calling precision garage door in the future. Too bad I was a customer of this company for over 30 years.

Company response:

Sorry to hear that you are unhappy with your new operator. We Install professional model Genie operators. Genie is one of the biggest names in it's industry. Unfortunately the new operators with DC motors do run a couple seconds slower than some older models. We did answer several of your calls and did come back out to see if there was a problem and no problem was found. I apologize we did not meet your expectations and will continue to try and improve our customer service. We do appreciate you business, past and present!

Opener repair

5
07 April 2018 , Rhonda M (East Grand Rapids, MI)

Twice in the past 10 years our garage door opener system broke. This week Bouma Bros arrived within 24 hours of our call and fixed the system within a few hours. Years ago the service was just as… Read more Twice in the past 10 years our garage door opener system broke. This week Bouma Bros arrived within 24 hours of our call and fixed the system within a few hours. Years ago the service was just as prompt and helpful. Great job again!

Company response:

Thank you Rhonda! We appreciate your return business and look forward to serving you in the future!

Great garage door and overall good experience

4
14 February 2018 , Gary V (Grandville, MI)

Our garage door and opener were installed a couple of weeks ago and we are very happy with the product. The person who installed the door was very professional and friendly. They did miss putting… Read more Our garage door and opener were installed a couple of weeks ago and we are very happy with the product. The person who installed the door was very professional and friendly. They did miss putting decorative hardware on the outside of the door but a simple phone call to them and they were back out to get it put on. Definitely would recommend Bouma Bros. Great people there.

Company response:

Thank you Gary!

High Quality Garaga Garage Door

5
05 February 2018 , Gordon S (Grand Rapids, MI)

In the dead of winter with a temperature of 13 degrees F Bouma Bros. came and installed my new 16 foot wide garage door. Doyle did the work by himself and had the door installed in about 2 hours. My… Read more In the dead of winter with a temperature of 13 degrees F Bouma Bros. came and installed my new 16 foot wide garage door. Doyle did the work by himself and had the door installed in about 2 hours. My new Garaga garage door is made of 24 gauge steel, looks really good, and is an excellent quality product for a fair price. Bouma Bros. has great products and service and it was a pleasure dealing with them.

Company response:

Thanks for the great review Gordon! I will pass this on to our employees. We appreciate your business!

Very pleased with our new door and opener

5
01 February 2018 , BOB M (Wyoming, MI)

We went with the Classic Mix style with Stockton windows, really looks nice, sets off our garage very well. Opener very quite. Installer professional, competent, and friendly.

Company response:

Thanks you Bob! We appreciate your business!

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